A complete care management operating system — refreshed for what comes next
The care sector is at a crossroads. Compliance requirements are intensifying, workforce challenges are mounting, and operational costs continue to rise.
New regulations, audit requirements, and quality standards demand systems that can keep pace without adding administrative burden.
Attracting and retaining skilled staff requires tools that empower teams, not overwhelm them with complex processes.
Sustainable operations require intelligent systems that optimise resources and reduce inefficiencies across every aspect of care delivery.
CareMaster is your technology partner that reduces burden rather than adding to it — a platform designed to support the real work of care.
For over a decade, CareMaster has been the trusted platform for hundreds of care providers across Australia. We've learned from every shift roster, every incident report, and every compliance audit.Now, we're taking everything we've learned and refreshing CareMaster from the ground up — not as an incremental update, but as a complete reimagining of what care management software can be.
"This isn't about adding features. It's about creating the operating system for modern care — built alongside providers, for the reality of what you do every day."
— Built with providers, for providers
Why a complete refresh? Because the care sector has evolved dramatically, and incremental updates can't deliver the transformation needed. Modern cloud architecture, security-first design, and AI with purpose require a foundation built for the future.This is a long-term commitment to the care sector — and to doing it right.
10+ years of care sector expertise
Refreshed for the next decade
Artificial intelligence that supports human judgement, not replaces it. Intelligent automation where it matters most.
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As a CareMaster customer, you're not just receiving new software
— you're becoming part of the development journey.
Preview designs and prototypes before they're built. See where we're heading and share your perspective.
Get hands-on with new features in controlled preview environments before they go live in production.
Your operational reality shapes our roadmap. Regular feedback sessions ensure we're solving real problems.
Phased deployment ensures stability and continuity. Your current operations continue uninterrupted during the transition.
Roster Optimisation is already available in CareMaster, delivering immediate efficiency gains. This is just the beginning.
Every aspect of care delivery, unified in a single platform with AI intelligence embedded throughout
Complete participant profiles, care plans, goals, and support coordination
Staff management, credentials, availability, and performance tracking
Intelligent shift planning, matching, and optimisation with AI assistance
Incidents, forms, workflows, audits, and quality management
Billing, claiming, invoicing, and financial reporting across all funding types
Vehicle management, scheduling, maintenance, and compliance tracking
Real-time dashboards, analytics, and insights across all operations
Property, household management, and supported independent living coordination
AI Intelligence Layer — with AI Assist
AI-powered insights and assistance embedded across every module
Enterprise-grade security and access management with multi-factor authentication, role-based access control, and ISO 27001 certified infrastructure.
Real-time operational intelligence with customizable dashboards, KPI tracking, and AI-powered predictive analytics.
Stay informed of critical events with smart notification prioritisation, incident alerts, and predictive warning systems.
Comprehensive participant management with care plans, goals, support needs, and AI-suggested care plan adjustments.
Complete workforce management with credential tracking, availability management, and AI-powered staff matching.
Intelligent shift planning and optimisation with AI-driven roster suggestions and predictive demand forecasting.
Track and manage all support delivery with service booking, progress notes, NDIS claiming integration, and mobile support worker app.
Supported Independent Living coordination with property management, maintenance tracking, and predictive analytics.
Comprehensive incident and quality management with AI-powered pattern detection and predictive risk identification.
Digital forms and automated processes with custom form builder, workflow automation, and intelligent pre-population.
Centralised document management with AI-powered classification, intelligent search, and automated generation.
Secure team communication with direct messaging, team channels, and AI-powered message prioritisation.
Connect with your ecosystem including PRODA, accounting systems, API access, and pre-built integration marketplace.
Your intelligent care management assistant with natural language queries, context-aware suggestions, and embedded AI agents.
Want more detail on a specific module? Reach out to your account manager to discuss capabilities, timelines, and how they'll benefit your operations.
Artificial intelligence designed for the realities of care management
V1 Release
Ask AI assist anything about your operations, and get instant, accurate answers powered by natural language understanding.
V2 Evolution
Ask AI assist anything about your operations, and get instant, accurate answers powered by natural language understanding.
Ask AI assist isn't about flashy AI features — it's about reducing the cognitive load on your teams and surfacing the insights that matter most to care delivery.
AI assist adapts to your organisation's unique workflows, terminology, and priorities
AI provides information and suggestions — you make the final decisions
Machine learning models get smarter as your organisation grows
AI that understands care
Not generic chatbots or black-box algorithms — purpose-built intelligence for the care sector
A measured, deliberate rollout that prioritizes stability and partnership
Q1 2026 (Now)
Select customers invited to preview early designs, prototypes, and provide feedback. Your input shapes the roadmap from the start.
Throughout 2026
Quarterly updates on progress, feature previews, and ongoing co-design sessions. Transparency at every stage of development.
Early 2027
Initial release of the refreshed platform with core capabilities across all modules. Phased customer migration begins with full support.
2027 & Beyond
Regular feature releases, V2 capability rollout, and ongoing platform enhancements based on customer feedback and industry needs.
Continuity of service during transition
Service interruptions planned
Support throughout the rollout
Continuity of service is our highest priority. Your operations will continue uninterrupted while we build the future of CareMaster together.
We'll be posting the latest blogs here so you can stay informed about the platform refresh journey, early previews, and feature updates
Message from our CEO
For over a decade, we've had the privilege of working alongside care providers who do extraordinary work every single day. We've seen firsthand the challenges you face — and the impact you have on people's lives.This platform refresh isn't about chasing trends or adding features for the sake of it. It's about building the infrastructure that care providers deserve — technology that reduces burden, not increases it.We're making this investment because we believe in the care sector, and we're committed to being your long-term technology partner. This is a multi-year journey, and we're building it together — with your input, your feedback, and your trust.Thank you for being part of this next chapter.
Leadership Team
CareMaster Australia
Be the first to see early designs, preview new capabilities, and help shape the future of CareMaster.
CareMaster would like to acknowledge the Traditional Custodians of the land on which we operate, and pay our respects to their Elders past and present.
