PLATFORM PRIVACY POLICY 2025

At CareMaster Global Pty Ltd, safeguarding your privacy is paramount. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), ensuring the protection and confidentiality of your personal information. This Privacy Policy details how we collect, utilize, disclose, and secure your information.

Collection of Personal Information

Device Information

When you visit our Site, we automatically gather certain details about your device, including web browser, IP address, time zone, and installed cookies. We also collect data on the web pages or products you view, referring websites or search terms, and your interactions with the Site. This automatically-collected information is referred to as “Device Information”.

API Connections

When you connect CareMaster to APIs such as Xero, we collect and temporarily store the web address of your CareMaster installation and necessary connection tokens from Xero.

Where we collect personal information directly from users, we obtain their active, informed consent through clear and accessible interfaces and terms and conditions. Users can withdraw their consent at any time via platform settings or by contacting us.

Technologies Used for Collection

Cookies: Data files placed on your device with unique identifiers
Log Files: Record actions on the Site, including IP address, browser type, and timestamps
Web Beacons, Tags, and Pixels: Electronic files tracking browsing behavior

Mobile Applications

Our Site includes Mobile Applications that may collect additional data with prior permission, such as:

Geo-location Data: Determining the user's current location for specific features
Microphone and Camera Data: Capturing images or audio for notes, signatures, etc.

Users can enable or disable access to this information via their device settings.

Use of Personal Information

We use Device Information and Order Information (including personal information) to enhance our services, personalize your experience, communicate with you, process transactions, and comply with legal obligations.

We may send you promotional communications relating to our services. You may opt out at any time via email preferences or unsubscribe links. However, we will continue to send important system or account-related notifications.

The Platform may incorporate automated processes, including algorithms and machine learning, to support decision-making and workflow optimization. These do not replace human discretion and are subject to ongoing review to ensure fairness and transparency.

Disclosure of Personal Information

We may share personal information with third-party service providers assisting in platform operation, business conduct, or service provision.

Information may be disclosed in response to lawful requests by public authorities or to comply with legal obligations.

Data Security

CareMaster Global Pty Ltd is accredited against ISO 27001 Information Security, which means that our information security management system (ISMS) has been independently assessed and found to meet the rigorous requirements of this international standard. This accreditation signifies that we have implemented comprehensive security measures to protect your personal information.

We implement appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction, though absolute security cannot be guaranteed.

In the event of a notifiable data breach, we will comply with all reporting obligations under the Notifiable Data Breaches scheme, including prompt notification to affected individuals and the Office of the Australian Information Commissioner (OAIC).

Access and Correction

Users have the right to access and correct personal information held by us. Requests can be made through account settings or by contacting us directly.

You may request that we delete your personal information from our systems in accordance with your rights under the Privacy Act 1988 (Cth), as amended. We will assess all requests in line with our legal obligations and internal data retention policies.

Retention of Personal Information

Personal information is retained as necessary for this Privacy Policy or as required by law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy, with changes becoming effective upon posting on the platform. Users are encouraged to review this Policy periodically.

Minors and Legal Guardians

Where a user is under 18 or has a legal guardian, we require verifiable consent from the responsible adult. We may request supporting documentation to validate guardian authority.

Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or personal information, please contact us at sales@caremaster.com.au.

By utilizing our platform, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

INDIVIDUAL USER LICENSE AGREEMENT

By creating an account on the Platform, the User acknowledges and agrees to be bound by the terms of this Agreement, including the platform terms of use and privacy policy (linked).

Background

CareMaster Global Pty Ltd owns the rights to the software platforms known as Trips and CareMaster, which include the web portals, driver app, worker app, and participant app (collectively referred to as the “Platform”).

The User desires to use the Platform under the terms and conditions set forth in this Agreement.

Agreement

1. Grant of License
Subject to the terms and conditions of this Agreement, the Licensor hereby grants to the User a non-exclusive, non-transferable license to access and use the Platform solely for the User's personal use and in accordance with the terms set forth herein.

2. Scope of Use
The User may access and use any part of the Platform, including but not limited to the web portals, driver app, worker app, and participant app, solely for personal use.

3. Communication
The User agrees to receive communications from the Licensor regarding updates, news, and information related to the Platform.

4. Acceptable Use
The User agrees to use the Platform solely for lawful purposes and in compliance with all applicable laws and regulations. The User shall not use the Platform in any manner that infringes upon the rights of others or interferes with the operation of the Platform.

5. Confidentiality
The User shall maintain the confidentiality of any login credentials or other access information provided by the Licensor and shall not disclose such information to any third party.

6. Limitation of Liability
The Licensor shall not be liable for any damages arising out of or in connection with the use of the Platform by the User, including but not limited to indirect, incidental, consequential, or punitive damages.

7. Data
At CareMaster Global Pty Ltd, safeguarding your privacy is paramount. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), ensuring the protection and confidentiality of your personal information. Please see our Privacy Policy for details on how we collect, utilize, disclose, and secure your information.

8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Australia.

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Frequently Asked Questions

How long do demonstrations for CareMasters NDIS software go for?

The duration of NDIS software demonstrations can be influenced by various factors, such as the depth of presentation, the extent of each feature showcased, and the time allocated for addressing audience questions. Typically, most demonstrations can last anywhere from 45 minutes to 90 minutes. Demonstrations may, in turn, be split over multiple meetings to accommodate staff availability and the need for in-depth feature demonstrations, especially for large Providers.After submitting an online or phone inquiry, the CareMaster team will get in touch with you. They will conduct a series of inquiries to understand the size and scope of your NDIS Provider business, identify any bottlenecks or challenges your business is currently facing, and ascertain the attendees for the demonstration. Based on this information, a CareMaster team member will determine the suitable timing and availability for an online meeting to showcase CareMasters’ capabilities.

What is covered in a NDIS software demonstration?

An NDIS software demonstration typically covers a range of topics to provide a comprehensive understanding of the platform’s capabilities and how it aligns with the specific needs of NDIS Participants, service Providers, and support coordinators. The specific topics covered may vary depending on the software Provider and the features offered. However, the following are common topics often addressed in a NDIS software demonstration:

‍Introduction and overview: An introduction to the software platform and its purpose, including how it supports NDIS processes and workflows.

‍NDIS scheme overview: An overview of the NDIS scheme, its goals, and how the software assists Participants and service Providers in navigating the scheme’s requirements.

‍Participant management: How the software allows users to manage NDIS Participants’ profiles, including personal information, disability details, and support needs.

‍Plan management: Demonstrating how the software helps in creating, managing, and tracking NDIS plans for Participants, including goal setting and progress monitoring.

‍Support coordination: How the platform assists support coordinators in coordinating and managing the delivery of supports and services to NDIS Participants.

‍Service provider management: How the software facilitates managing service Provider information, contracts, and service agreements.

‍Service delivery and reporting: How the platform allows service Providers to record services delivered, track progress, and generate reports for NDIS claims and compliance.

‍Budgeting and financial tracking: Demonstrating how the software enables Participants and plan managers to track budgets, invoices, payments, and funding allocations.

‍Integration and data security: Explaining how the software integrates with existing systems, ensuring data security, and maintaining NDIS compliance.

‍User interface and navigation: A walkthrough of the software’s user interface, demonstrating how to access features, search for information, and perform common tasks.

‍Mobility and accessibility: Highlighting any mobile app capabilities or accessibility features that allow users to access the platform on various devices.

‍Support and training: Explaining the support services offered by the software Provider, including training resources and customer assistance.

‍Q&A and interactive session: Allowing attendees to ask questions and seek clarification on specific features or workflows.

It’s essential for the software demonstration to be tailored to the audience’s needs, whether they are service Providers, support coordinators, or decision-makers. This ensures that each group understands how the software can benefit them and contributes to a successful adoption of the platform within the NDIS ecosystem.

Who should attend an NDIS software demonstration?

Due to CareMaster’s extensive capabilities in assisting with the management of Provider businesses, a wide range of professionals and departments can significantly benefit from both the software and a tailored demonstration showcasing how it streamlines daily activities. CareMaster’s scalability allows businesses of various sizes, from a single worker to those with 250+ employees, to effectively utilize the NDIS software based on their specific requirements.

Our team at CareMaster values open communication with your business representative to gain insights into the professional disciplines attending the demonstration, as well as their specific needs and interests. This ensures that the NDIS software demonstration precisely targets and addresses the unique requirements of each Provider.

The following professionals and departments are among those who can benefit from the CareMaster NDIS software and its tailored demonstration:

Business Owners
Department Managers
Administrators
Payroll Officers
Support Coordinators
Support Workers
Operational Staff
Human Resources
Accountants

By understanding the roles and interests of each attending professional, we can ensure that our NDIS software demonstration is on point and effectively meets the diverse needs of your organisation. Our goal is to demonstrate how CareMaster empowers businesses to optimise their operations and enhance efficiency across various departments.

What is the key objective of an NDIS software demonstration?

The key objective of an NDIS (National Disability Insurance Scheme) software demonstration is to showcase the features and functionality of the software platform designed to support the NDIS scheme and its Participants.

During a software demonstration for NDIS, the primary goals are:

‍Understanding the platform: The demonstration aims to provide a comprehensive understanding of how the software platform works, its user interface, and navigation. It should familiarise potential users, such as service Providers, support coordinators, or Participants, with the layout and features.

‍Highlighting NDIS-specific features: The software demonstration should emphasise how the platform aligns with the requirements and guidelines of the NDIS scheme. It should showcase features that cater to the specific needs and workflows of NDIS Participants and service Providers.

‍Demonstrating core functionality: The demonstration should cover the core functions of the software, such as participant management, plan management, billing and invoicing, reporting, and compliance tracking. This helps potential users understand how the software can streamline their processes and enhance their efficiency.

‍Addressing participant and provider needs: The demonstration should demonstrate how the software addresses the needs of NDIS Participants, enabling them to manage their plans effectively. It should also showcase the benefits for service Providers, simplifying service delivery, documentation, and reporting.

‍Ensuring compliance and security: Demonstrations should highlight the software’s compliance with NDIS regulations and security measures to safeguard sensitive participant information and maintain data privacy.

‍Answering questions and concerns: The demo should be an interactive session where attendees can ask questions and seek clarification on specific features, workflows, pricing, and support services.

Overall, the NDIS software demonstration aims to help potential users evaluate whether the software meets their needs, enhances their NDIS-related processes, and supports their efforts to improve the lives of people with disabilities.