NDIS Software for Small Providers That Cares for You and Your Clients

Easy & Affordable NDIS Software – Designed to Grow with Your Business!

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You Entered the NDIS to Care— Choose Software That Cares for You.

CareMaster is simple to use, stress-reducing, and tailored to support you with unfamiliar or time-consuming tasks like award interpretation.

Choosing the right care management software can reduce anxiety by streamlining tasks, automating business processes, and ensuring compliance—giving you more time to focus on providing quality care.

At CareMaster, our aim is to support you on this journey.  We have helped many of smaller companies’ grow in the NDIS space.

Our user-friendly platform is designed to be easy, even for those with lower computer skills, making the transition seamless for everyone. By selecting a scalable, easy-to-adopt software solution, you can set your business up for growth without unnecessary stress. The right software makes running your business simpler, smoother, and more rewarding.

Feature-Rich Software with Affordable Pricing, Making Software Adoption Effortless for Small NDIS Providers!

CareMaster’s scalable, feature-rich software stands out to small providers with its intuitive interface and robust support tools

.Featuring a purpose-built AI-powered query library, it ensures answers are always at your fingertips—even on weekends or overnight. Try it now by searching “rostering,” for example! Click here

CareMaster is the ultimate NDIS software for small providers, offering user-friendly design, powerful tools for growing businesses, and world-class training resources specifically tailored to the unique needs of small NDIS providers.

We Help You Easily Connect with Xero, MYOB, and More!

CareMaster’s software seamlessly integrates with essential tools for NDIS and Aged Care providers, streamlining operations.

By connecting with accounting systems, rostering tools, communication platforms, and government portals, it enables efficient workflow management of client services. These integrations minimise manual data entry, enhance reporting accuracy, and offer a unified view of client and business information in a user-friendly platform. This flexibility supports scalability, boosting productivity and sustainable growth.

Our support team is here to help you every step of the way on this journey.

What NDIS Providers Are Saying About CareMaster

“CareMaster is a Godsend! With which would usually takes me weeks, it only takes me two days because it naturally integrates with Xero”

BigDog Support Services | Human Resources

“CareMaster is a great product and I highly recommend. I am a small NDIS support Coordination business and it has worked very well for us.”

Zoe P | Clarity Support Coordination

Self-Guided Setup: No Tech Degree Required!

Below is a detailed overview of the structured onboarding elements and resources, supported by the CareMaster team, to assist users every step of the way:

  • Demonstration: A 1-to-1 meeting with our friendly team to guide you through the platform’s features.
  • Personalised Review Meeting: Gives you the opportunity to clarify any questions.
  • Data Supply: We help you achieve a seamless transition from alternative software or spreadsheets to full integration.
  • Access Supply: Grants you navigation capabilities within the platform.
  • Discovery Session: Explores the platform’s features in more depth and includes a review of your progress for direct support.
  • We Progress Track You: Keeps you informed of your onboarding progress and offers support whenever you need it.

Why Small NDIS Providers Choose CareMaster?

Solutions Designed for Small NDIS Providers With 24/7 Access to Training and Support!

CareMaster delivers essential features through three platforms: our cloud-based administration portal, Support Worker App, and Participant App. Onboard at your own pace for a personalised experience.

Features & Integrations

Description

Basic Supports

One worker, one participant, one line item—transport optional

Group Supports

Multiple workers, multiple participants, multiple line items—transport optional

Recurring Supports

Establish a flexible recurring pattern for easily adjustable ongoing individual or group support

Award Interpreter (Advanced)

Easily apply a range of award rates, including SCHADS

Xero Invoicing

Two-click invoicing with customised invoicing templates

MYOB Online/ Desktop Payroll

Structured exports with category headings for seamless MYOB upload

KeyPay Payroll

Structured exports with category headings for seamless KeyPay upload

NDIS Exports (Bulk PRODA upload)

Export output preformatted for quick and easy upload

Current Self-Guided Onboarding Features: Last Updated: October 2024

Software Features For Small NDIS Providers

Essential Features for Growing Providers

Administrator Portal

An administrator portal offering a range of essential tools to choose from, tailored to efficiently manage a small NDIS provider.

  • Travel and Expense Tracking
  • In-App Chat
  • Shift Broadcasting
  • Incident Management
  • NDIS Reporting
  • Real-Time Insights
  • Data Extraction
  • Dashboard Reports
  • Accounting Software Integrations (Xero, MYOB, KeyPay, etc.)
  • Invoicing
  • Payroll
  • Scheduling and Skills-Based Rostering
  • Travel and Vehicle Management
  • Automated Timesheets
  • Document Management
  • Property Management
  • News and Document Broadcasting
  • Available Shift Broadcasting
  • GPS Support Worker Tracking
  • Document and System Alerts And Reminders
  • SMS and Email Messaging And Automation
  • HR Tools

Support Worker App

An administrator portal offering a range of essential tools to choose from, tailored to efficiently manage a small NDIS provider.

  • Clock-On/Clock-Off Functionality
  • Case/Progress Notes
  • View Medical History, Care Plans, Medications, and Preferences
  • Roster Access
  • Leave Requests
  • Incident Reporting
  • Document Management
  • In-App Chat

Participant App

A dedicated Participant app for participants and their families, helping small NDIS providers streamline admin tasks by enabling direct client care and management.

  • 24/7 Support Requests
  • Calendar View With Past and Upcoming Supports  
  • Funding Details  
  • Personal and Worker Details
  • Goal Tracking
  • Document Management  
  • Broadcasted News Feed  

The Benefits of NDIS Software for Small Providers Are Numerous, Including:

  • Improved Operational Efficiency: Automates routine tasks, reducing the time and effort required for administrative work.
  • Client Management: Centralises client information, making it easier to track and manage individual care plans and services.
  • Increased Compliance: Ensures that all activities and documentation meet NDIS standards and regulations.
  • Better Support Coordination: Facilitates communication and collaboration among support workers, participants, and their families.
  • Scalable Solutions: Adapts to the needs of businesses of all sizes, from small providers to larger organisations.
  • Comprehensive Training and Onboarding: Offers extensive resources to help providers get up to speed quickly and efficiently.
  • Empowers Growth: Provides tools and insights that help providers expand their services and manage their business effectively.

Training & Support Tools

CareMaster’s self-onboarding ensures simplicity, a seamless onboarding experience, and confidence-building through clear instructions and accessible resources.

  • Step-by-Step Training Modules: Learn at your own pace with a clear, easy-to-follow structure.
  • Video Tutorials and Guides: Access visual and written resources to help you understand the platform better.
  • Smart Search Feature: Quickly find and explore features with AI-powered search tools.
  • Support Team Assistance: Our team monitors your progress and offers help when needed.
  • Onboarding Insights: Identify challenges early and receive timely assistance to overcome them.
  • Personalised Check-Ins: Regular one-on-one reviews to build your confidence, with extra help available if needed.

Frequently Asked Questions

I'm not great with computers; can you help me?
The CareMaster NDIS Participant App is a valuable tool that greatly assists NDIS Providers in managing their services effectively by supporting participants with a tool that, in turn, supports their own care and the quality of the outcomes a Provider may achieve.

The app streamlines communication between Providers and Participants, enabling seamless scheduling and booking of support services. With NDIS plan budgeting integrated into the app, Participants can easily track and manage basic budget allocations (Provider optional feature), ensuring that services stay within the allocated funding.

Moreover, the app empowers participants to update their personal details, availability, and cancellations, enabling Providers to maintain accurate and up-to-date information, enhancing the quality and efficiency of service delivery. Overall, the CareMaster NDIS Participant App proves to be an indispensable asset for NDIS Providers, promoting better coordination, improved client-Provider relationships, and optimised service provision.
What do you mean by "cost-effective" for small providers?
CareMaster offers services designed to meet the needs of all NDIS providers, with a special focus on small providers. These services are made to help small businesses join or grow in the NDIS without the stress of learning complicated software.

We offer affordable options like self-onboarding, which are perfect for small providers. Unlike onboarding packages designed for large teams, our approach is simple and cost-effective, making it easier for smaller businesses to get started.

Many of our team members have run small provider businesses themselves. They’ve created this journey to make things easier for you, just like they would have wanted when starting with CareMaster. It’s a system designed by small providers, for small providers, to give you the tools and support you need to succeed—with added support from our team along the way, whenever you need it.
How Do I Get My Access Details?
Once your subscription is active, we will send you your unique CareMaster site link and login details. From there you can access the training material and begin your CareMaster setup.
Accessing Support During Self-Guided Onboarding
Assistance is available from the Customer Success Team. Please contact them at CustomerSuccess@CareMaster.com.au. Additionally, our Help Centre features a state-of-the-art AI question panel to answer any of your queries. You can also book 30-minute troubleshooting sessions for any complex issues.
Will This Process Show Me How to Do Payroll and Invoicing?
Absolutely! We offer instructional videos and comprehensive user guides for our key financial integration partners, including Xero, KeyPay, MYOB, and Reckon.
What If My Business Is More Complex Than the Self-Guided Onboarding Process?
We recommend contacting our Sales Team to confirm that you are on the appropriate CareMaster package. You may contact them by email: sales@caremaster.com.au
How Long Should I Expect This Self-Onboarding Process to Take?
The Self-Guided Onboarding process is tailored to your preferred pace. You can follow the steps and complete tasks when it suits you, but remember to stay engaged and reinforce your learning with each session.
What Are the Promotional Terms and Conditions?
What is NDIS Software and Its Benefits?
NDIS software is a comprehensive platform designed to simplify the management of support services and business processes for Australian disability service providers operating under the National Disability Insurance Scheme (NDIS). The primary purpose of NDIS software is to empower organisations to efficiently manage their operations, provide excellent care to their clients, and ensure compliance with NDIS regulations. This software integrates various functionalities to streamline tasks, reduce administrative burdens, and enhance overall service delivery.

Book a FREE Demo Today

The CareMaster NDIS Software is designed for all business sizes and growth trajectories. A fully integrated end-to-end solution for NDIS and Aged Care Providers our software is as powerful as it is diverse, supporting all business disciplines from managers to Support Workers; Human Resources to accounts payable; compliance and everything else in between!Ask questions, learn about our software features and understand our pricing and ongoing support!

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