Important Update: Consumer Watchdog Notice & Service Agreements

Dear Valued Providers,

We would like to bring to your attention a recent update from the consumer watchdog placing providers on notice regarding service delivery standards and compliance expectations. You can read the full article here:

https://teamdsc.com.au/resources/consumer-watchdog-puts-providers-on-notice

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This serves as an important reminder to ensure your Service Agreements are clear, transparent, and compliant with current regulatory and consumer protection requirements.

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CareMaster gives you full control to create, customise, upload and manage your own Service Agreements within the platform, ensuring they reflect your specific services, pricing structures, and compliance requirements. We encourage all providers to regularly review their agreements and seek independent advice where appropriate to ensure they meet current legal and regulatory standards.

See our webinar re: Service Agreements here: https://support.caremaster.com.au/en-us/articles/participant-service-agreements-october-2025-5zQvleryar?region=AU

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If you need assistance uploading or managing your agreements within CareMaster, please don’t hesitate to contact our team.

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Thank you for your continued commitment to delivering high-quality and compliant services.

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Kind regards,
The CareMaster Team

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