Enhance your Service Delivery

Manage your team with ease

Automatic alerts and reports

Direct Xero API Integration

Manage Your Team with Ease

Rosters and timesheets generated automatically based on client needs and worker availability. When you're ready to send new jobs out, just broadcast it to worker emails and mobiles with one click.

Automatically Generated Alerts

Is your worker's licence about to expire? Do you have a client due for reassessment? Need to know when client funding is down to the last 10%? CareMaster tracks and alerts you - so you can just take action.

Cloud-Based Mobile Apps

Automated timesheets, worker GPS tracking, case notes entry, evidence uploads and signature collection with the CareMaster mobile App.

Customised to Suit Your Needs

We can modify or build enhancements based on your unique requirements enabling you to get exactly what you need for your business.

Centralised Client Information

You can record and store comprehensive client data, record notes, and upload documentation all in one convenient place.

NDIS, CHSP, and MDS Reporting

CareMaster is NDIS compliant and ready to rock. Our platform also fully supports the CHSP DSS Data Exchange as well as state and national MDS reporting.

What makes CareMaster perfect for registered NDIS Providers?

  • Rich client records with fund tracking, goals, progress notes and cloud document storage.
  • Automated timesheets, worker GPS tracking, case notes and signature collection with CareMaster mobile App.
  • Due dates, reports and key events auto-tracked with alerts to help you manage matters according to urgency.
  • Robust rostering tools with mass job broadcast by email or SMS and immediate confirmation when jobs are accepted.
  • Rostering and invoicing for Supported Independent Living (SIL) + SDA providers.
  • Powerful support scheduling tools for single and recurring supports for individuals or groups.
  • Manage vehicles, properties, 3rd party agencies / providers and equipments.
  • Dedicated incident management tools.
  • Deep reporting for business intelligence as well as the all important NDIA Bulk payment (NDIS PRODA bulk payment request).
  • Invoicing and exports to your favourite accounting software (custom integrations are also available, subject to a quote).
  • Direct API integration with Xero for highly accurate data, payroll and quick invoicing.

CareMaster is a Microsoft Partner.
Our platform runs on Microsoft Azure's incredibly robust Government certified server technology. 
With CareMaster, your data is secure and our software is fast and always available.

CareMaster is made forYour team! Don't wait any longer, contact us today - sales@caremaster.com.au | free call 1300 557 952

Standard inclusions in your CareMaster Subscription

  • Business hours support (email). 
  • First month business hours phone support included.
  • Customisable onboarding and training packages.
  • Dedicated onboarding team to setup and migrate your client and staff records.

  • 3rd party software integration options ready to go - Xero, Reckon, MYOB, Employment Hero, TMS and more.
  • Store and manage unlimited clients, documents in one place.
  • CareMaster's extensive knowledgebase and training videos.
  • Built in helpdesk with e-support ticket system for office workers.
  • In-App support ticket system for mobile workers.
  • Software updates for the lifetime of your subscription. Updates occur in cloud with zero impact to your systems.

Optional

  • Guided onboarding with Account Management.
  • 12 months business hours phone support.
  • After hours / emergency phone and email support.
  • Customised remote or onsite staff training packages.
  • Dedicated server package on Microsoft Azure.
  • Data import and export service to and from 3rd party software. 
  • Custom software integrations and development for your business (subject to scope and quotation).

How do I pay for CareMaster? 

You pay a monthly subscription for user licenses purchased.

Am I locked in to a contract? 

No, our contract is pay by the month, non-lock in.

What happens if I cancel my subscription? 

Don't like us and want to leave? We will be sorry to see you go - simply pay out the month you're in.

How do I increase or reduce licenses? 

Contact your friendly neighbourhood Sales Team to increase or decrease licenses monthly (no penalty) to suit your business needs.

Do I buy 1 license per staff? 

No, CareMaster licenses are known as "Concurrent usage licenses". 1 license allows 1 staff to use CareMaster at once.
When a user logs out, another can login to CareMaster but you pay only once. 

How do I contact you for Support?  

Use our built in CareMaster Helpdesk / knowledgebase + Video tutorials.

Contact our Support team to resolve issues - support@caremaster.com.au or call 1300 557 952.

To organise training, contact - sales@caremaster.com.au

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Be supported by an expert team.

From CareMaster Sales to our Customer Support team, you can rely on our expertise, friendly service and extensive content - make the most out of our support network.
  • Contact our team on phone, email or online.
  • Find information in our knowledgebase.
  • Learn on-the-job with our video guides.

Want to see CareMaster in action?

Book your free online demonstration with our team today