Monthly Participant Statements for Support at Home
Transparent. Compliant. Fully Reconciled. Give participants and families complete clarity over funding, services delivered and contributions while ensuring your organisation maintains audit-ready accuracy
Built Specifically for Support at Home
CareMaster’s Monthly Participant Statements are designed to align with Support at Home funding structures and Services Australia reporting requirements. Statements are generated directly from live system data and reconciled against Services Australia payment information — ensuring every dollar is accounted for. No spreadsheets. No manual manipulation. No uncertainty.
Complete Funding Visibility
Each statement clearly presents:
- Opening and closing balances for Home Support Ongoing Quarterly budgets and short-term Restorative Care or End-of-Life Pathways
- Carryover of unspent quarterly Home Support Ongoing funds
- Opening and closing balances for unspent Commonwealth Unspent funds and Home Care Accounts (for transitioned participants with HCP participants)
- Any additional primary supplements
- Separate AT-HM funding balances
- AT-HM commitments and expiry dates
Where multiple funding types apply, the statement clearly distinguishes them.
Participants can easily understand what funding they have and how it’s being used.
Itemised Services — Fully Traceable
Every service delivered during the month is clearly itemised, including:
- Service name
- Delivery date
- Hours or units delivered
- Price charged
- Government subsidy amount
- Participant contribution
- Home Support Ongoing and AT-HM Item details as per the official Support at Home Item List
- Indication of when support has been delivered by a Third-Party Service Provider including service provider name when provided
- AT-HM wraparound service details
- Assistive Technology prescriptions and associated health professional service information
- Care management totals for quarterly budgets and itemised list of care management services for Restorative Care and End-of-Life Pathway
- Participants can see exactly what was delivered
- Providers can reconcile claims against Services Australia payments
- Records remain audit-ready
Participant Contributions — Clear and Transparent
Each statement outlines:
- Contribution amounts per service
- Total contributions for the month
- Amounts paid and payable
Reducing billing queries and improving trust through transparency.
Designed for Audit and Compliance
Because statements are generated from live system data and reconciled against government payment information, they:
- Reduce reconciliation discrepancies
- Support claiming accuracy
- Provide traceable funding history
- Strengthen audit preparedness
Everything ties back to actual service delivery and Services Australia data.
Professional Presentation
Statements are clean, structured and easy to read — suitable for:
- Email distribution
- Printed delivery
- Secure portal access
- Family and representative sharing
They reflect the professionalism of your organisation.
Integrated with Participant Contribution Invoicing
Monthly statements align directly with participant contribution invoicing, ensuring billed amounts reflect actual service delivery and reconciled funding data.
Ready to Simplify Participant Reporting?
Book a demo and see how CareMaster delivers transparent, compliant monthly statements for Support at Home.
Frequently Asked Questions
Is CareMaster aware of the upcoming changes to Support at Home?
Yes — CareMaster is fully across the upcoming transition to the Support at Home program and we’re actively preparing to support providers through every stage of the change.From 1 July 2025, the Support at Home program will replace the Home Care Packages (HCP) and Short-Term Restorative Care Programme, introducing new provider registration categories, care classifications, and funding structures. As part of this, providers must be registered under the appropriate service categories and will need to validate their registration during the deeming process between April and June 2025.We’re developing tools and system updates based on the information currently available from the Australian Government to help providers.
What is aged care software and how does CareMaster support providers in this sector?
Aged care software helps providers manage client care, staff rosters, compliance, reporting, and billing in one streamlined system. CareMaster is an all-in-one cloud-based platform designed specifically for Australian aged care providers. We support residential and home care by automating admin tasks, tracking compliance, and improving client outcomes—all in real time.
Is CareMaster compliant with Australian aged care standards and regulations?
Absolutely. CareMaster is built to align with the Aged Care Quality Standards and other regulatory requirements in Australia. Our software is regularly updated to reflect legislative changes and ensure providers can meet their compliance obligations with ease. We also provide audit trails, incident tracking, and detailed reporting to support governance and transparency.
How does CareMaster improve communication between staff, clients, and families?
CareMaster includes built-in messaging, case notes, and family access portals that make communication simple and secure. Staff can document updates in real time, and families can view key information (with permission) through their own login, promoting trust and transparency in care delivery.
Can CareMaster be customised to suit the needs of different aged care providers?
Yes, CareMaster is highly configurable. Whether you’re a small provider or a large organisation, our platform can be tailored to fit your workflows, service types, and care models. From custom forms and assessments to flexible rostering and billing modules, CareMaster grows with your organisation. It is important to note here that this feature is an option for Providers and may be turned on or off depending on their business.
How easy is it to train staff to use CareMaster?
Very easy. Our user-friendly interface is designed with care workers in mind, making it simple to navigate—even for those who aren’t tech-savvy. We provide in-depth onboarding, live training sessions, video tutorials, AI-powered help guides, training webinars, and ongoing support to ensure your team feels confident from day one. Workers using our apps are empowered by the simplicity and seamless user experience, so onboarding takes minutes, not hours!
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The CareMaster NDIS Software is designed for all business sizes and growth trajectories. A fully integrated end-to-end solution for NDIS and Aged Care Providers our software is as powerful as it is diverse, supporting all business disciplines from managers to Support Workers; Human Resources to accounts payable; compliance and everything else in between!Ask questions, learn about our software features and understand our pricing and ongoing support!
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