NDIS Software Training Solutions For All Enterprise Sizes
|Onboarding Package (contents)|| |
|Business Size (Staff Number)   Training Package Guide: Tailored to Business Size and Capabilities. Contact Our Team for Further Clarification||Start-Up||Small||Med||Enterprise +|
|Full Software Features   All Training and User Licenses Grant Full Software Access.|
|Software Updates   Applicable to All Software & User Licenses|
|Custom Reporting   Applicable to Training Packages Designed for Large Providers.|
|Prioritised Software Feature Development   Enterprise Level Only (Costs May Apply)|
|Client & Staff Data Upload (Basic)   Supported by Onboarding Team|
|Participant Profile Upload   Supported by Onboarding Team|
|Latest Price Guide (NDIS/Aged Care)   Supported by Onboarding Team|
|Accounting Software Integration   Includes: XERO,MYOB, Reckon, KeyPay - Supported by Onboarding Team|
|SMS/Email Messaging Integration   Supported by Onboarding Team|
|Custom Supports & Price Setups   Supported by Onboarding Team|
|Enhanced Client & Staff Data Upload   Supported by Onboarding Team|
|Case Notes: Migration / Upload   Supported by Onboarding Team|
|Document Migration / Upload   Supported by Onboarding Team|
|Support: Training & Onboarding|
|24/7 Online Knowledgebase   Links Provided at Onboarding|
|Video & Printed Tutorials   Links Provided at Onboarding|
|Dedicated Training Manager   Introduced to Provider at Onboarding|
|Australian Call Centre (Business Hours)   After Hours: Urgent Email Request Available|
|Remote Support   Phone, Email, Virtual Meetings & Remote Login|
|Training Videos & Printed/Digital User Guides   Links Provided at Onboarding|
|Dedicated Implementation Manager   Supported by Onboarding Team|
|Dedicated Trainer   Supported by Onboarding Team|
|Video Recorded Training Sessions   Links Provided at Onboarding|
|Access to Online Training Portal   Links Provided at Onboarding|
|Training, Configuration, Troubleshooting|
|General Training Hours   Training, Configuration & Troubleshooting Hours.||8||15||25||35|
|Full System Training   Includes Rostering, Invoicing & Payroll|
|Advanced Trainning   Includes Advanced Rostering, Invoicing & Payroll|
|Teams Training   Training for Multiple Teams: Advanced Support for Invoicing, Payroll, Reporting.|
|Implementation Complex Organisations   Implementation for Complex Organisation Structures, Advanced System Configuration, Complex Roster Troubleshooting.|
|Concurrent Training Sessions   Multiple Training Sessions Performed at the Same Time|
NDIS Software Onboarding and Training Packages
Software Proudly Supporting Leading NDIS and Aged Care Providers
Frequently Asked Questions
CareMaster presents a range of NDIS software licenses tailored for distinct NDIS software applications. These licenses offer the flexibility to function either in tandem or independently, tailored to your specific operational requirements. Additionally, we offer a comprehensive selection of four tiers of training packages designed to facilitate a seamless onboarding process for the NDIS software and the training of your staff. The cost associated with these offerings is contingent upon factors such as the size of your team and the extent of training necessary.
Our software solution encompasses a wide array of capabilities, and our dedicated team is committed to aiding you in discerning its alignment with your existing processes. We assess numerous variables to recommend the appropriate licenses and support required for your unique needs. This personalised approach ensures that our NDIS software optimally complements your operational framework.
Of significance is our flexible licensing structure, accommodating a scenario where the number of staff members may exceed the number of licenses held. This provision proves beneficial for accommodating part-time employees or volunteers with irregular working hours. By adopting this approach, unnecessary expenditure on full licenses is mitigated, leading to potential cost savings.
In summary, CareMaster’s rationale for not displaying prices is underpinned by a strategy that focuses on customised solutions. We strive to offer tailored software licenses, training packages, and support that align with your operational demands, while simultaneously ensuring fiscal prudence through our flexible licensing model. Our overarching objective is to facilitate the optimal utilisation of our comprehensive NDIS software solutions within your organisational context.
Yes, CareMaster has concurrent NDIS software licences. Concurrent NDIS software licenses refer to a licensing model where a software application can be used by multiple Support Workers or support coordinators simultaneously, up to a specified number of concurrent users. In this licensing model, the software Provider allows a certain number of users to access and use the software concurrently, but the total number of active users cannot exceed the permitted number of licenses.
When an organisation purchases a concurrent NDIS software license, they are granted a specific number of licenses. For example, if a company buys five concurrent licenses, it means that up to five users can use the software concurrently at any given time. Within the NDIS this type of license is highly useful as the majority of field staff are not on the CareMaster software 100% of the time due to the fact they are attending to the needs of a Participant. Equally many Providers have volunteers who may only work limited hours and as such paying for a full licence would have considerable waste.
For these good reasons, CareMaster offers concurrent licenses for both its administration licenses and its Support Worker licenses.
CareMaster has three licenses types, these are:
This license type provides comprehensive access to CareMaster’s business operations component, encompassing a wide range of features such as scheduling and rostering, payroll and timesheets, invoicing, award interpretation, incident reports, document management, alerts, reminders, and much more. Support coordinators and operations staff, who bear significant accountability and responsibility, utilise this license, granting them unrestricted access to all areas of the NDIS software.
Support Worker App licences:
The Support Worker licenses empower frontline workers to efficiently manage their daily activities while fulfilling NDIS requirements and obligations through the Support Worker App. This license equips Support Workers with a user-friendly interface, offering a full suite of tasks, including accepting support work, reviewing scheduled supports, clocking on and off shifts with automatic timesheet generation, and managing Participants with tools for goals, case notes, incidents, and more.
Participant App licences:
Designed for Providers to supply to their Participants, the Participant App license is funded by the Provider and comes at a highly affordable price. Its primary purpose is to enhance Providers’ connectivity with Participants, eliminating the need for phone calls or emails. With this license, Participants can easily request support, update personal information, manage documents, and monitor their budgeting, with the option to disable this feature if not required.
Certainly, access to each license type grants users full access to all features available on that specific license. For instance, administrators with administrator licenses have unrestricted access to all features offered by the administrator license. The same principle applies to Support Worker App licenses and Participant App licenses, providing users with complete access to their respective features.
However, it is important to emphasise that the Provider retains the capability to manage permissions and restrict certain capabilities for each license type. For instance, the Provider may apply restrictions based on access permissions, particularly when dealing with sensitive information such as confidential case notes related to mental health. In such cases, the Provider can ensure that only Support Workers with adequate training are authorised to assist these Participants, ensuring privacy and confidentiality.
In summary, while each license type provides full access to its designated features, the Provider retains the flexibility to set permissions and restrictions based on specific requirements and considerations, safeguarding the privacy and security of sensitive information as needed.
CareMaster provides comprehensive training solutions structured into four tiers, specifically tailored to facilitate efficient onboarding and staff training. Each training tier is delivered by a dedicated CareMaster onboarding and training specialist. The pricing of these training packages is tiered, aligning with the organisation’s size and the number of staff members requiring training.
For a detailed breakdown of the training package contents and inclusions, kindly refer to the training package table located at the top of this page. This table will offer a comprehensive overview of the training offerings available to meet the specific needs of your organisation. If you require further clarity please complete an enquiry form on this website or call our team today.
Certainly, CareMaster currently serves numerous Providers across Australia, including many well-known organisations. The CareMaster management team acknowledges the distinct frameworks and operational constraints faced by large Providers due to their extensive daily activities. Consequently, CareMaster has proactively automated various processes to address these challenges. Whenever feasible and appropriate, data sharing capabilities have been implemented to support a more streamlined approach to managing business operations.
An example of this automation is evident in the automatic timesheets feature, complemented by the option of manual approvals. Data is seamlessly inputted directly from the shifts completed in the Support Worker App, enhancing efficiency and accuracy.
Furthermore, CareMaster takes pride in its capability and willingness to develop customised software solutions for NDIS service Providers, leveraging the robust CareMaster platform. If there is a need for additional or unique features that can aid your organisation’s growth, our team is receptive and eager to accommodate your specific requirements. Your input and ideas are highly valued as we aim to tailor our services to suit your evolving needs. We are committed to continuously enhancing our offerings and fostering a successful partnership with your organisation.
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The CareMaster NDIS Software is designed for all business sizes and growth trajectories. A fully integrated end-to-end solution for NDIS and Aged Care Providers our software is as powerful as it is diverse, supporting all business disciplines from managers to Support Workers; Human Resources to accounts payable; compliance and everything else in between!
Ask questions, learn about our software features and understand our pricing and ongoing support!