Book a Demo FAQ’S

Last Updated: 10/05/2023
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What happens when I submit this enquiry form?

A representative from the CareMaster team will reach out to you to coordinate a mutually convenient schedule for a demonstration. During this interaction, the CareMaster team will inquire about your specific areas of interest in the software as well as the individuals who will be attending the demonstration with you. This information will enable us to deliver a comprehensive presentation tailored to your interests and the interests of your professional colleagues, focusing on the key features of the software.

What is involved in the free demonstration?.

The CareMaster representative will guide you and your team through a comprehensive exploration of CareMaster, with particular emphasis on key features and industry-specific requirements based on the nature of your work and the applicable regulations. Additionally, universal aspects such as scheduling and payroll, crucial to businesses in the support and care sectors, will be given due attention.

If you have provided specific areas of interest during the initial inquiry, the CareMaster representative will allocate extra time to cover those topics in detail. However, if you are unsure about which areas you would like to focus on, the team member will kindly request relevant information from you before commencing the presentation. This approach ensures that the demonstration is tailored to the specific needs of you and your team.

Who is best included in the demonstrations?

CareMaster recommends that businesses include personnel responsible for the following disciplines within their organisation:

Human Resources, Support Coordination, Plan Management, Business Operations, Accounting, Payroll and Invoicing, This diverse representation ensures comprehensive coverage of the fundamental aspects during the demonstration, addressing the key components of the business and its operational requirements within the industry.

How long do demonstrations last?

Typically, our demonstrations range from 45 minutes to 1 hour, depending on the specific content requirements. However, CareMaster does not impose a strict time limit and allocates a generous duration of 120 minutes for each demonstration. This extended timeframe ensures that we can deliver the utmost transparency and thoroughness in our presentation, allowing ample opportunity to address all aspects of CareMaster and address any questions you may have.

What is the next stage after a demonstration should my business wish to proceed?

Upon completion of the demonstration and mutual agreement to proceed, your business will be provided with a contract. Signing this contract will initiate the onboarding process, where the CareMaster onboarding team will provide support in various aspects. This includes assistance with data transfers, setting up staff and participants, and configuring general settings specific to your business.

The final stage of the onboarding process involves the training of your staff, facilitated by our dedicated CareMaster training team. We offer training packages tailored to accommodate a wide range of business sizes and requirements. Throughout this process, your assigned onboarding specialist will be there to guide you every step of the way, ensuring a smooth transition and comprehensive understanding of CareMaster.

How long does the entire process take to complete?

Once the contract is signed and the necessary details are provided in a timely manner, the entire onboarding and training process is typically completed within a timeframe of approximately two weeks smaller organisations or those in their start-up phase may be sooner. Throughout this period, your business can continue its normal operations until the designated launch point, which will be determined in collaboration with your dedicated onboarding specialist. This approach ensures a seamless transition, allowing your business to maintain its regular activities until the optimal time for software integration.

What are the costs per month?

CareMaster offers a range of costs associated with its services, including three types of licenses billed on a monthly basis and a one-time fee for training packages tailored to your business’s size and specific requirements.

The licenses include:

Administrator Licenses: These licenses provide complete control over the CareMaster Software, allowing access to all areas for effective management. The number of Administrator licenses required depends on the number of managers and support coordinators within your organisation. This web browser-based license also supports the management of other license types and various operational aspects, such as payroll, invoicing, auditing, and scheduling.

Support Worker License: This license is designed for Support Workers and provides access to the Support Worker App. It enables them to efficiently manage all aspects of the NDIS from their perspective. The app seamlessly connects with the Administrator software, facilitating real-time management capabilities.

Participant App License (Optional): This license, available at a lower cost compared to the Administrator and Support Worker licenses, offers a reduced feature set. It enhances communication and management with participants, improving service delivery. The Participant App license can be purchased on a case-by-case basis, and it may even apply to Participant family members. All licenses are billed on a monthly basis.

Both the Administrator License and Support Worker License types operate on a concurrent basis. This concurrent license structure allows for flexibility, as you can have fewer licenses than workers, resulting in cost savings when licenses are not in use. If all licenses are occupied, a worker can log off to provide access to another worker. Your CareMaster Support Manager will assist you in determining the optimal number of licenses required for administration and support work while considering cost-saving opportunities.

The one-time fee is associated with the training package, which offers comprehensive guidance to ensure successful adoption of CareMaster. Detailed information about the available training packages and their associated costs can be found on the pricing page. Your dedicated CareMaster Manager will help you select the most suitable training package that aligns with your business’s training and operational needs. It’s worth noting that training packages are time-based, allowing you to utilise any remaining hours for future purposes, such as onboarding new staff or expanding your utilisation of CareMaster in previously unexplored areas.

For specific cost details, please refer to the pricing page on the CareMaster website.

Couldn’t find what you were looking for? No problem at all! We’ve got all your questions covered. Give the CareMaster team a call on 1300 557 952.

For those interested in a more in-depth understanding of CareMaster’s award interpretation, timesheet management, and payroll integration with various NDIS software platforms, CareMaster offers personalised demonstrations focused on the accounting software integration. To arrange a visual demonstration and gain a comprehensive understanding, please reach out to CareMaster for assistance.

Need more training?
Need more training?
You can book training on new areas of the software your business is not currently using or simply onboard new staff or bush up the skills of your existing staff!
Ifty Ahmed

Sales Manager 

Jack Varkulevicius

Sales Representative

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894 Ratings   |   1K + Downloads
201 reviews   |   1K + Downloads
894 Ratings   |   1K + Downloads