Administrator Features Overview

A cloud-based online accessible software that forms the heart and soul of an NDIS Providers operations from end-to-end. Linking directly to the Support Worker App and Participant App for unprecedented data transfers and supreme management capabilities of all stakeholders and their relationships.

CareMaster NDIS Software Features Are Industry Sourced for Authenticity!

Discover our extensive array of NDIS software features enabling automation, alerts, guidance, and productivity!

Help Button - CareMaster NDIS Software Administrator feature: immediate help access, issue report, guidance on platform use.

Help Button

The CareMaster’s help button provides users with instant access to support and assistance. When clicked, it allows users to request help, report issues, or seek guidance on using the platform’s features. The help button serves as a direct communication channel with the CareMaster support team, ensuring users receive prompt and personalised assistance whenever they need it.

CareMaster NDIS CRM's Admin feature NDIS Audit: Ease compliance with updates, instant logging, and proof of delivery.

NDIS Audits

NDIS software that streamlines compliance procedures by ensuring real-time document updates, instantaneous logging of reports and notes, and seamless proof of delivery, thereby facilitating adherence to regulatory requirements effortlessly.

Industry-informed, CareMaster NDIS CRM integrates NDIS Support Worker and Participant Apps, showcasing tailored features.

Industry Influence

CareMaster takes pride in being designed by industry experts for the industry. We value the feedback and insights of professionals like you, and we invite you to join our influencer panel. Your valuable input will help shape the future development of our platform, ensuring it continues to meet the evolving needs of the industry and provide the best possible solutions for our users.

CareMaster NDIS CRM provides clients with free training tools, including videos and guides, enhancing platform use.

Training Tools

CareMaster offers free comprehensive training tools for clients, providing easy access to video tutorials, training documents, and a resource center. Additionally, clients can participate in webinars that offer updates on new features and training sessions. This robust training program ensures that clients stay informed, proficient, and up-to-date with the latest platform features, maximising their productivity and optimising their experience with CareMaster.

Help Desk aids CareMaster NDIS software, including admin and app features.

Help Desk

CareMaster’s help desk is always at the ready to support your team. If you need assistance or have any questions, our dedicated support team is here to provide prompt and helpful solutions. With our reliable help desk, you can be confident that any issues or queries will be addressed efficiently, ensuring smooth operations and a positive user experience for your

CareMaster NDIS CRM ensures seamless work integration with Xero and MYOB, optimising financial management.


CareMaster provides support and implementation for integrating with a wide range of software solutions. We ensure a smooth connection with various systems, tools, and applications, making it easy to streamline your organisation’s operations and enhance overall efficiency.

The NDIS Support Worker app by CareMaster ensures seamless information flow, supported by its efficient document management feature.

Collaborating With Aligned NDIS Professionals Who Share a Common Vision

Embark on the advantages presented by NDIS Software updates, training support, and exclusive help services. 

CareMaster follows a sturdy and adequately funded path, steadfast in its dedication. Our commitment revolves around furnishing the NDIS sector with an NDIS software solution that nurtures premium Providers, enhancing their client services. Through a dependable stream of software releases, ongoing enhancements, inventive features guided by Provider insights, and a comprehensive suite of onboarding, training, and help desk provisions, CareMaster solidifies its stance as an NDIS Software Provider consistently surpassing anticipated standards.

Are You Presently in Pursuit of a Top-Notch NDIS Software Solution Catering to Provider Clients?

Within CareMaster’s onboarding and sales division, an abundance of resources is available to handle inquiries, particularly those steering the future development of our NDIS software. 

We emphasise the software’s potential to significantly enhance the expansion and versatility of your Provider Client. Should you retain any lingering questions or necessitate aid with your tendering prerequisites, our committed team is poised to deliver assistance. Please don’t hesitate to reach out to us for supplementary details.

CareMaster's NDIS CRM is a versatile program that simplifies accounting, payroll, award interpretation, and CRM integration.

Download the Support Worker App

201 reviews   |   1K + Downloads
894 Ratings   |   1K + Downloads
201 reviews   |   1K + Downloads
894 Ratings   |   1K + Downloads
CareMaster's NDIS Support Worker app streamlines workers with calendars, time sheets, and shift management tools.

Hold on a Moment, Did CareMaster Just Do This?

Bestowing Participants with unmatched convenience, the Support Request feature embedded in the Participant App streamlines effortless 24/7 support submissions. This ingenious tool empowers Participants by placing control directly within their grasp, allowing them to seek assistance whenever required. No matter the time, this intuitive functionality simplifies the procedure, guaranteeing swift and effective fulfillment of Participants’ needs, thereby contributing to enhancing the efficiency of support bookings.

Schedule a Complimentary NDIS Software Demonstration Today!

Share insights about your business, and we’ll illustrate how CareMasters NDIS Software can elevate its potential.
The CareMaster NDIS Support Worker App empowers support workers with participant data for improved and more engaging support.

Frequently Asked Questions

NDIS software refers to applications or platforms designed to support the National Disability Insurance Scheme (NDIS) in various ways. The NDIS is an Australian government initiative that provides support and funding to people with disabilities. NDIS software typically includes tools for managing participant plans, tracking services, and handling administrative tasks efficiently. It helps Participants, service Providers, and the NDIS itself streamline processes and improve accessibility to services.
CareMaster is a meticulously designed NDIS software with a rich heritage of serving diverse provider types and sizes.
When choosing NDIS software for your disability support organisation, consider features like participant management, plan management, service scheduling, billing and invoicing, reporting capabilities, compliance tracking, and support worker management. User-friendly interfaces and mobile accessibility are also essential to ensure seamless interactions between staff and Participants.
CareMaster offers an extensive array of features, surpassing the ones mentioned earlier, to cater to the diverse needs of NDIS software users.
Yes, reputable NDIS software solutions adhere to strict privacy and security standards to protect sensitive participant information and comply with relevant regulations. Look for NDIS software Providers that employ encryption measures, data access controls, and regular security updates to safeguard participant data from unauthorised access or breaches.
CareMaster has achieved the prestigious ISO27001 information security certification, a distinction considered unique to the NDIS software industry. However, this remarkable accomplishment is just the initial step in CareMaster’s unwavering commitment to ensuring robust data security management.
Absolutely! NDIS software often includes features that facilitate plan management, such as tracking funding budgets, monitoring support expenditure, and providing real-time updates on the utilisation of funds. This helps both Participants and support organisations to stay on top of budget allocations and avoid overspending.
CareMaster caters to a diverse clientele, including plan management organisations, aged care Providers, and, naturally, NDIS Providers.
Yes, many NDIS software solutions offer customisable features and configurations to cater to the unique requirements of different disability support organisations. You can often tailor the software to match your organisation’s workflows, reporting preferences, and data tracking needs. Additionally, some software Providers may offer additional modules or integrations to extend the functionality of the core platform.
CareMaster offers a robust NDIS software solution that serves as an excellent foundation for Providers. They can personalise the comprehensive suite of features to their specific requirements, and we actively encourage them to make CareMaster uniquely their own.
Yes, NDIS software often includes built-in analytics and reporting features that enable disability support organisations to evaluate their performance. These analytics can provide valuable insights into service delivery efficiency, participant outcomes, staff performance, budget utilisation, and compliance metrics. Having access to these data-driven insights helps organisations identify areas for improvement and make informed decisions to enhance overall service quality.
CareMaster offers comprehensive reporting dashboards, providing users with valuable insights into their financial and operational aspects. Additionally, the platform provides accessibility to data extraction tools, empowering Providers to perform in-depth analysis and gain a deeper understanding of their financial and operational performance. These features facilitate informed decision-making and enable Providers to optimise their services efficiently.
Yes, one of the key functionalities of NDIS software is rostering and scheduling Support Workers effectively. The software typically includes tools that allow support organisations to manage staff availability, match Participants with suitable Support Workers based on their qualifications and preferences, and create optimised schedules. This streamlines workforce management and ensures that Participants receive the right support at the right time.
CareMaster maintains a proactive approach to software development, regularly updating and reviewing its offerings. As a result, our software stands out not only for its robustness but also for its cutting-edge currency and capabilities. In a recent review conducted with external stakeholder Providers, valuable insights were gathered – leading to the identification of a range of additional features aimed at further enhancing the scheduling and time sheet experience. These enhancements will further elevate the software’s performance and user satisfaction.


Yes, NDIS software often includes communication and collaboration tools that enable seamless interactions between Participants, Support Workers, and service Providers. These features may include secure messaging systems, shared calendars, and real-time updates on service plans and progress. Improved communication enhances coordination and ensures that everyone involved in the participant’s care is informed and on the same page.
CareMaster offers a comprehensive range of communication and data transfer tools tailored to benefit all NDIS stakeholders. These tools are specifically designed to enhance operational efficiencies by streamlining and automating repetitive tasks, thereby reducing reliance on emails and phone calls. By minimising human error, these tools ensure greater operational efficiency and maintain consistency in essential processes.
With CareMaster’s integrated communication and data transfer solutions, stakeholders can experience smoother interactions, improved workflows, and enhanced overall performance in managing NDIS operations.
NDIS software can be both cloud-based and locally installed, depending on the provider and the specific needs of the organisation. Cloud-based solutions offer the advantage of accessibility from anywhere with an internet connection, automatic updates, and data backup. Locally installed software, on the other hand, may provide increased control over data management and security, but it may require more maintenance and updates.
CareMaster operates on a cloud-based platform, offering users a seamless, cost-free, and effortless update experience. This eliminates the need for onsite updates or costly modifications that may arise from software relying on existing non-purpose-built NDIS CRM systems. By leveraging its own purpose-built cloud infrastructure, CareMaster ensures a smooth and efficient update process, guaranteeing optimal performance and user satisfaction.
NDIS software typically includes outcome tracking and reporting functionalities that allow support organisations to monitor and assess participant progress over time. The software may offer tools to record and analyse data related to individual goals, milestones, and assessments. These features help track the effectiveness of interventions and services, allowing organisations to make data-driven decisions and tailor support plans to better meet Participants’ evolving needs.
CareMaster offers highly robust participant tracking software that encompasses the entirety of NDIS services in one comprehensive solution. Experience the power of our software firsthand by requesting a free demonstration today. During the demonstration, we will showcase how CareMaster adeptly addresses key concerns and resolves bottlenecks faced by your NDIS provider business. Our software is specifically designed to optimise your operational efficiency and streamline participant tracking, ensuring a seamless and effective experience for both your team and the individuals you serve.
Yes, NDIS software often includes features for managing NDIS claims and invoicing efficiently. It can automate the claim submission process, track the status of claims, and handle billing and invoicing for services provided to NDIS Participants. This streamlines financial management and reduces administrative burdens for disability support organisations.
CareMaster boasts seamless integration with a wide array of systems, notably prominent accounting-based software such as Xero, QuickBooks, MYOB, and others. This robust integration enhances the efficiency of financial management processes, allowing users to effortlessly synchroniSe data and access critical information across platforms. By providing such comprehensive integration, CareMaster enables users to optimise their accounting practices and streamline their workflows, ensuring a seamless experience in managing their NDIS operations.
Reputable NDIS software Providers prioritise accessibility and ensure their platforms are compatible with assistive technologies. They may offer features such as screen readers, keyboard navigation options, and compatibility with various devices to cater to users with diverse needs, including Participants with disabilities.
In 2023, CareMaster demonstrated its commitment to enhancing user experience by enlisting the expertise of both user experience professionals and statistical marketers. This strategic decision aimed to improve the overall user experience not only for Participants but also for Providers, support coordinators, and operational staff. Recognising user experience as a fundamental pillar of software development, CareMaster’s investment in these skilled professionals underscores the organisation’s dedication to delivering a superior NDIS software experience.
By prioritising user-centric design and usability, CareMaster not only aims for an exceptional software solution but also seeks to contribute to a more effective and efficient NDIS ecosystem.
Yes, many NDIS software solutions offer integration capabilities to connect with other systems commonly used by NDIS disability support organisations. These integrations may include financial software, electronic health records (EHR) systems, workforce management tools, and government reporting and payment systems. Seamless integration allows for smoother data exchange, better workflow efficiency across various aspects of service delivery and a more refined ability to manage cash flow and funding.
CareMaster offers comprehensive support for a wide range of integrations, alongside specialised tools designed to facilitate seamless and precise data transfers for payments and obligations within the NDIS framework. With these integrations and data transfer tools in place, CareMaster ensures efficiency and accuracy in handling NDIS-related financial transactions and compliance requirements. By streamlining data transfers, CareMaster empowers users to navigate the complexities of the NDIS ecosystem with ease, ultimately enhancing their overall experience and operational effectiveness.

Book a FREE Demo Today

The CareMaster NDIS Software is designed for all business sizes and growth trajectories. A fully integrated end-to-end solution for NDIS and Age Care Providers our software is as powerful as it is diverse, supporting all business disciplines from managers to Support Workers; Human Resources to accounts payable; compliance and everything else in between! Ask questions, learn about our software features and understand our pricing and ongoing support!