CareMaster was first developed in 1992 to support the service delivery of the Home & Community Care sectors. Over that time we worked closely with Area Health Boards up and down the eastern seaboard of Australia.
We also started to work closely with the Department of Aging, Disability and Home Care (DADHC) to ensure that service providers met their compliance and service requirements. Naturally we adapted CareMaster to meet the specific needs and reporting requirements of the National Disability Insurance Scheme (NDIS) and the Commonwealth Home Support Programme (CHSP).
Throughout this there have been three core principles guiding our software development:
We are committed to going the extra mile for our clients and each other – so that we can truly support and help.
We take full responsibility for what we do. Integrity, honesty and accountability are at the core of who we are.
We are dedicated to innovation, learning and continuous improvement. We enjoy our work and the success it delivers to our clients.
We respond fast to enquiries, own them and fix them. Critical to that is open and rapid communication – keeping everyone informed.
We take time to understand their needs and design the best solution to their problems.
Your team are focused on two things: serving you, and a relentless focus on continuous improvement – making CareMaster easier to use and improving its capability and functionality.
– your first port of call at CareMaster. Our team conducts an in-depth needs analysis with you and demonstrates the software to show you how it can best serve your needs.
– oversees the implementation of the software into your organisation. Taking your specific requirements and translating them into directions for the developers; and then making sure they are met.
– full-time support for CareMaster – talk direct to one of our friendly help desk technicians or send us an email.
– are the developers taking your requirements and making them happen. Then in their spare time they create the future of CareMaster.
Easy to use ….NDIS reporting …. phenomenal support
“The software makes everything so much easier in helping us deliver our home and care management programmes. It does all our NDIS reporting, provides us with bespoke internal management reports and is web-based, giving us great flexibility for our remote workforce.
In short it does everything we want it to and the support from Andrew and Amy has been phenomenal.”
The focal point for all our service delivery
“We are a NFP providing support to elderly and disabled clients to help them live independently in their homes.
Before CareMaster we were a paper-based organisation and just managing our service delivery, our team and our volunteers with all the compliance required was a full-time job. And at times a major headache.
There were records everywhere.
The CareMaster software manages all our government reporting (so we get paid); and is the focal point for all our service delivery and client management. It is just so easy to use, saves us a huge amount of time and the support is fantastic.”